Frequently asked questions

Frequently asked questions

Questions about your order, product, or installation? Below you’ll find the answers to the most frequently asked questions. Can’t find your question? Contact us; we’ll be happy to help.

Ordering & delivery

What are the shipping costs?
Shipping is free within the Netherlands and the European Union. For shipping outside the EU, we charge €15.

What is the delivery time?

  • In-stock products: shipped within 1 to 2 business days
  • Out-of-stock products or custom orders: 5 to 10 business days, depending on the supplier or type of fixture

Can I track my order?
Yes, as soon as your order has been shipped, you’ll receive a tracking code by email.

Which carriers do you work with?
We work with PostNL, DPD, and DHL.

Payment

Which payment methods do you accept?
At checkout, you’ll see all available payment methods, including iDEAL, credit card, Bancontact, and other commonly used methods.

Are the prices inclusive of VAT?
Yes, all prices on the website include VAT. Within the EU, we do not charge any additional import or customs fees.

When will my order be processed?
Immediately after receipt of payment. You’ll automatically receive an order confirmation by email.

Returns & warranty

How long is the return period?
You have 14 days after receiving your order to return it without giving a reason.

What do I need to do to return something?
Register your return via info@europe-lighting.nl, including your order number. Pack the items carefully, preferably in the original packaging, and send them back. Read our full return policy.

What warranty does my product have?
We provide a minimum of 2 years of statutory warranty on all our products. Some manufacturers offer a longer manufacturer’s warranty.

What if my product arrives defective or damaged?
Report this within 48 hours of delivery via info@europe-lighting.nl. Together, we’ll find a suitable solution: repair, replacement, or refund.

Product & installation

Can I install LED lighting myself?
You may perform simple connections to the mains, such as E27, E14, and plug-and-play fixtures, yourself. For fixed installations, such as recessed spotlights, track systems, or fixtures connected directly to the circuit, we recommend hiring a certified installer. This is safer and often required by your insurance.

Which driver / transformer do I need?
For products that require an external driver, this is stated on the product page. For the 48V magnetic track system, you’ll find the corresponding drivers in the product details.

Are the lights dimmable?
Each product indicates whether it is dimmable and which type of dimmer is suitable (leading-edge, trailing-edge, 0-10V, DALI). Check the product specifications or ask us.

What do IP ratings mean?
The IP rating indicates how well a fixture is protected against dust and water. For outdoor lighting, we recommend at least IP44; for bathrooms, at least IP44 (zone 2) or IP65 (zone 1).

B2B & projects

Do you offer trade prices for installers?
Yes. Visit our B2B page for more information and registration.

Can you provide lighting calculations or project advice?
We offer technical support for commercial projects and larger installations. Contact us via the contact page.

Do you have another question?

Can’t find your question? Contact us:

Europe Lighting 2026

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