Frequently asked questions
Frequently Asked Questions
The most frequently asked questions about ordering, payment, delivery, and our products. Can't find your question? Feel free to contact us.
Ordering & payment
Which payment methods do you accept?
We accept iDEAL, Bancontact, Klarna (pay later or in installments), credit card (Visa, Mastercard), and bank transfer. For bank transfers, your order will only be shipped after payment has been received.
Do I need an account to place an order?
No. You can check out as a guest. Creating an account does have advantages: faster checkout, access to your order history, and quicker return requests.
Can I still change my order?
Before shipping: yes, email us as soon as possible at info@europe-lighting.nl. After shipping, this is no longer possible; you will need to return the product.
Shipping & delivery
How quickly will my order be delivered?
We usually ship in-stock items within 24 hours. Delivery in the Netherlands: 1 to 3 business days. Belgium: 2 to 4 business days. Germany: 3 to 5 business days. See the shipping page for details.
How much does shipping cost?
Shipping is free in the Netherlands and throughout the EU for orders over €100. Below that amount, you pay €6.95 in the Netherlands and €9.95 in other EU countries. Outside the EU, we charge €39.95. See the shipping page.
Will my order be delivered all at once?
In most cases, yes. When an order combines in-stock items and made-to-order items, it may sometimes be delivered in separate shipments; we will communicate this in advance.
Returns & warranty
Can I return my order?
Yes, within 30 days of receipt. The product must be unused and in its original packaging. For the complete procedure, see the returns page.
What is the warranty period?
All products are supplied with a manufacturer's warranty. The period varies by brand and product and is stated on the product page.
What if my product arrives defective?
Within 7 days of receipt, email photos of the damage and your order number to info@europe-lighting.nl. We will arrange a free replacement or return.
Products
Are your LED lamps dimmable?
This varies by product. Each product page states whether the item is dimmable and, if so, which type of dimmer is required (driver dimmer, phase-cut dimmer, triac, etc.).
Which light color (Kelvin) should I choose?
For living spaces (living room, bedroom): 2700K (warm white). For functional spaces (kitchen, bathroom, office): 3000 to 4000K (neutral white). For outdoor lighting with better visibility: 4000K.
Can I get advice on lighting for my project?
Yes. Email your question or a sketch to info@europe-lighting.nl. We are happy to help. For professional projects, see the B2B page.
B2B & business
Do you have a B2B portal?
Yes. For installers, lighting designers, and trade professionals, we have a separate environment with trade prices and professional product lines. See the B2B page to register.
Do you handle project deliveries?
Yes, in addition to e-commerce, we are active in project lighting and exports. For project quotations, contact us.