Frequently asked questions
Frequently asked questions
The most frequently asked questions about ordering, payment, delivery, and our products. Can’t find your question? Feel free to contact us.
Ordering & payment
Which payment methods do you accept?
We accept iDEAL, Bancontact, Klarna (pay later or in installments), credit cards (Visa, Mastercard), and bank transfers. With bank transfers, your order will only be shipped after payment has been received.
Do I need an account to place an order?
No. You can check out as a guest. Creating an account does have benefits: faster checkout, access to your order history, and quicker return requests.
Can I still change my order?
Before shipping: yes, email us as soon as possible at info@europe-lighting.nl. After shipping, this is no longer possible — you will need to return the product.
Shipping & delivery
How quickly will my order be delivered?
In-stock items are usually shipped within 24 hours. Delivery in the Netherlands: 1–3 business days. Belgium: 2–4 business days. Germany: 3–5 business days. See the shipping page for details.
How much does shipping cost?
The Netherlands: free for orders over €100; below that amount, €5.95. Belgium and Germany: free for orders over €150. See the shipping page.
Will my order be delivered all at once?
In most cases, yes. If an order combines in-stock and made-to-order items, it may sometimes be delivered in separate shipments — we will inform you in advance.
Returns & warranty
Can I return my order?
Yes, within 30 days of receipt. The product must be unused and in its original packaging. For the complete procedure, see the returns page.
What is the warranty period?
All products are supplied with a manufacturer’s warranty. The period varies by brand and product — it is stated on the product page.
What if my product arrives defective?
Within 7 days of receipt, email photos of the damage along with your order number to info@europe-lighting.nl. We will arrange a free replacement or return.
Products
Are your LED lights dimmable?
This varies by product. Each product page states whether the item is dimmable and, if so, which type of dimmer is required (driver dimmer, phase dimmer, triac, etc.).
Which light color (Kelvin) should I choose?
For living spaces (living room, bedroom): 2700K (warm white). For functional spaces (kitchen, bathroom, office): 3000–4000K (neutral white). For outdoor lighting with improved visibility: 4000K.
Can I get advice about lighting for my project?
Yes. Email your question or a sketch to info@europe-lighting.nl. We are happy to help. For professional projects, see the B2B page.
B2B & business
Do you have a B2B portal?
Yes. For installers, lighting designers, and trade retailers, we have a separate environment with trade prices and professional product lines. See the B2B page to register.
Do you handle project deliveries?
Yes, in addition to e-commerce, we are active in project lighting and exports. For project quotations, contact us.